The libraries at Clarkson University in Potsdam, NY are embracing a new model of reference: the reference desk as a mobile service point that takes the librarians all over campus. Our new “Ask a Librarian” program is a venture to meet our users closer to their point of need, and it’s working.
Over the summer, Clarkson University began a renovation process that will completely change the building where the library is housed. Although the library is still functioning at full capacity, the beginning stages of renovation are already having an impact on the ways students interact with library space. Seeing the potential for a gap in reference services, the staff decided to implement a new program, our “Ask a Librarian” roaming reference service.
The idea is simple. If our patrons can’t come to us (for a variety of reasons) then we’ll go to them. The hours that we would normally staff a reference desk within the library are now devoted to traveling around campus with a laptop and a some signage indicating the services we offer.
While the program is still relatively new, it is already a success. Students, faculty, and staff all stop by to ask about what we are doing. These impromptu conversations are great marketing opportunities for the library. Often patrons walking by will have brief questions they admit they would not have asked if they did not see us. The service is facilitating interactions that we would have missed by sticking with the previous reference model. It is also allowing us to build better relationships with our patrons by interacting with them more often outside of the library.
It is a common theme across many libraries that patrons are not interacting with traditional reference services as much as library staff would like. At Clarkson University, we are changing that by bringing our reference desk to them. Please contact us with any questions or for more information! email@example.com.
About the author: Amber Amidon is the Public Services Librarian for Graduate Education at Clarkson University in Potsdam, NY.
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The NNYLN Fall Meeting this past Friday at St. Lawrence University was very informative. Network grant awardees presented on a wide range of projects and experiences. Their presentations will be archived on the website and linked to the post here: Fall Meeting Presentations (10.13.2017)
Thank you too all who attended and presented! We hope to see everyone again soon!
The Titanic wreck was found seventy-three years after it sunk to the bottom of the North Atlantic floor. The Journal on October 29th, 1987 discusses the treasures discovered on the sunken ship. To read about what they unearthed, check out the full article here.
In August of 1961 the east German government closed the border between the east and west sectors of Berlin by building the infamous Berlin Wall. It became the symbol of the Cold War. The Plattsburgh-Press Republican discusses the propagandic value the wall held. To read the article from October 23, 1961, click here.
The University of Rochester is excitedly planning the 2017 meeting of the Upstate New York Science Librarians. The meeting will be held on Friday, October 20th, 2017 at the Carlson Library, University of Rochester, Rochester NY. Registration information is forthcoming.
This year there are two options for presenting:
Presentation: Throughout the day there will be several opportunities for presentations. Each presentation will be 15 minutes in length.
We invite posters that explore the following six themes through the lens of science librarianship. The posters need not be reports of original research or an active research project, literature reviews are welcome.
- Trends in research in higher education
- Trends in R1 research libraries (beyond U.S. and Canada)
- Trends in education (teaching and learning)
- Trends in scholarly resources
- Trends in student success
- Trends in technology
For more ideas see presentations from previous years. https://nyscilib.wordpress.
Please submit your abstract for either a Poster or a Presentation https://goo.gl/forms/
For more about New York State Science Librarians (UNYSCI) see https://nyscilib.wordpress.
Post expires on Saturday September 16th, 2017
The Network’s ASK THE LAWYER! service now has a FAQ list, comprised of recent inquires made from various participating 3Rs library councils’ members.
To view the FAQ, click here.
NNYLN member libraries that would like to make use of this service should fill out this form.
Inquiries about this service should be sent to John Hammond (firstname.lastname@example.org); (315) 265-1119.